IT Help desk Services is critical for any business to reduce downtime. In most of the cases, IT help desk services belongs to level 1 support. That means, the work itself is not that difficult but it has major impact to run your business smoothly.
In most of the case, Level 1 support includes the following
⇒ Monitoring your IT infrastructure
⇒ Attend user call and support
⇒ Open Ticket according the Priority level set by you
⇒ Call onsite support where there is issue detected by monitoring
⇒ Support user through email and chat
⇒ Update Ticket once there is any action taken
⇒ Support can be done 24/7 , 24/5 or follow the sun model
⇒ Scripted support can be provided for the common problem
⇒ Escalation Management
How can we help you?
⇒ Our team is experienced to work with top US and European companies
⇒ Our team is ready to work in a Shift work, 24/7 support, 24/5 support or follow the sun model
⇒ We are experienced to work with different Ticket system like HP service Manager, Siebel, Voyager and so on
⇒ We are experienced to work with different monitoring system like NNMi, OVO, Cisco Prime, BMC patrol and so on
⇒ We can also help to develop different process and policies which can help you better to manage your first level Support
