How can we Help you ?
We know IT/Network operations are core to run your business. Normally, NOC ( Network Operation Centre ) or IT operations does level and level 2 support. Most of the time those supports are done remotely. You can save your 60-70% cost by outsourcing IT Network/Operations services.
This is not easy to have same level of support from remote compare to your own team at your place. Besides that you cannot have NOC at every office if you have multiple office. At the end of the day, you need to depend on Remote support. This is the reason,outsourcing IT/Network Operations become reality.
You can have almost same level of support from our experienced team.
Level 1 Support
⇒ Monitoring your IT infrastructure
⇒ Attend user call and support
⇒ Open Ticket according the Priority level set by you
⇒ Call onsite support where there is issue detected by monitoring
⇒ Support user through email and chat
⇒ Update Ticket once there is any action taken
⇒ Support can be done 24/7 , 24/5 or follow the sun model
⇒ Scripted support can be provided for the common problem
⇒ Escalation Management
Level 2 Support
⇒ Level 2 support step in when it is escalated by Level 1
⇒ Resolve the Incident as soon as possible
⇒ Open Technical Conference line if help needed from another team
⇒ Engage Third party vendor if needed
⇒ Maintain SLA
⇒ Inform Management if this is not solved with in the SLA
⇒ Send Incident summary out once incident is resolved
Who will be supporting you ?
Level 1 support provided by our trained and experience colleagues. Level 2 support provided by vendor Certified colleagues only. We know how critical your infrastructure could be? We make sure that only vendor certified professional are touching your devices.
Vendor Certification
We can provide you following vendor certified Professional. Those professional will be dedicated to your business only.
⇒ Microsoft Certified
⇒ Cisco Certified
⇒ Oracle Certified
⇒ EMC Certified
⇒ Oracle Certified
⇒ ITIL Certified
⇒ Project Management Certified ( PMP, Prince 2 )
⇒ Firewall and other security Certified and so on
